Privacy Policy

This Privacy Policy applies to personal information collected through Intra's websites, applications, forms, portals, platforms, staffing and recruitment services, communications, and other services operated by or on behalf of Intra.

This may include information relating to:

• Website visitors and users
• Job applicants and prospective workers
• Employees and independent contractors
• Childcare and other professionals seeking work through Intra
• Childcare centres, organizations, businesses, and other clients
• Client representatives, directors, managers, and employees
• Students and prospective students
• Business partners and service providers
• Individuals who communicate or otherwise interact with Intra

Certain Intra services may have additional notices, consent statements, or terms that apply to information collected for a particular purpose.

The information we collect depends on how you interact with Intra.

Contact and Identification Information

We may collect information such as your:

• Name
• Email address
• Telephone number
• Mailing address
• Date of birth, where required
• Account or profile information
• Preferred method of communication

Employment, Application, and Professional Information

When you apply for employment, contract work, staffing opportunities, educational programs, or other opportunities through Intra, we may collect information such as:

• Resume or employment history
• Education and training
• Professional qualifications
• Licences, registrations, and certifications
• References
• Availability and scheduling information
• Preferred roles or work locations
• Work experience
• Interview information
• Application responses
• Employment eligibility or work authorization information
• Information relevant to assessing your suitability for a role, placement, or program

Verification and Compliance Documentation

For roles or services that require verification of qualifications, safety requirements, or regulatory compliance, we may request documentation such as:

• Professional licences or registrations
• Diplomas, certificates, or proof of education
• First Aid and CPR certifications
• Vulnerable Sector Checks or other permitted background screening documentation
• Immunization, medical clearance, or other health-related documentation where required for a role or placement
• Proof of identity
• Proof of eligibility to work
• Other documents required by a client, regulator, educational institution, or applicable law

We recognize that some of this information may be sensitive and take appropriate measures to protect it.

Staffing and Service Information

When you use Intra's staffing or workforce services, we may collect and maintain information relating to:

• Shifts and assignments
• Work locations
• Availability
• Attendance and punctuality
• Hours worked
• Placement history
• Client requests
• Performance information
• Feedback and ratings
• Workplace concerns or incidents
• Communications concerning assignments
• Payroll, billing, or payment information where applicable

Client and Business Information

If you represent a childcare centre, organization, institution, business, or other Intra client, we may collect:

• Your name and business contact information
• Organization name
• Position or job title
• Staffing requirements
• Service requests
• Locations
• Scheduling information
• Billing information
• Communications with Intra
• Feedback regarding Intra services or workers
• Other information necessary to manage our business relationship

Website and Technical Information

When you access our websites or platforms, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of access
• Referring pages
• General usage information
• Login and account activity
• Security and diagnostic information

We may use cookies and similar technologies to support website functionality, security, analytics, preferences, and improvements to our services.

We may collect personal information:

• Directly from you
• Through forms and applications you submit
• Through your Intra account or profile
• Through documents you upload
• During interviews, telephone calls, emails, text messages, or other communications
• Through your use of Intra websites and platforms
• From references you authorize us to contact
• From clients or organizations with which you work
• From background screening, verification, or other service providers where permitted
• From publicly available sources where appropriate and lawful
• From third parties where you have provided consent or where collection is otherwise permitted by law

Intra may use personal information to:

• Provide and operate our services
• Process applications and registrations
• Assess qualifications, eligibility, experience, and suitability
• Verify licences, certifications, documentation, references, and other credentials
• Match workers with appropriate assignments or opportunities
• Schedule, manage, and administer shifts and placements
• Communicate with applicants, workers, clients, students, and other users
• Manage accounts and user access
• Maintain worker and client profiles
• Facilitate interviews
• Make staffing, placement, recruitment, or program decisions
• Obtain and maintain client feedback
• Monitor service quality and performance
• Administer payroll, invoices, payments, and other financial processes
• Maintain records required for operational, contractual, regulatory, insurance, or legal purposes
• Protect the safety and security of our users, workers, clients, systems, and services
• Detect and prevent fraud, misuse, unauthorized access, or other security concerns
• Improve our websites, platforms, services, processes, and user experience
• Conduct analytics and internal reporting
• Respond to questions, requests, complaints, or support inquiries
• Send administrative and service-related communications
• Send marketing or promotional communications where permitted by law
• Establish, exercise, or defend legal rights
• Comply with applicable legal, regulatory, contractual, and reporting obligations

We may also use information for other purposes that are identified to you at the time of collection or for which you provide consent.

Where required, Intra obtains consent for the collection, use, or disclosure of personal information.

The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.

By voluntarily submitting personal information or documentation to Intra for an identified purpose, you consent to Intra using that information for that purpose and for reasonably related purposes described in this Privacy Policy.

You may withdraw your consent where permitted by law, subject to reasonable notice and any legal, contractual, operational, or regulatory restrictions.

Withdrawing consent may affect our ability to provide certain services, process an application, maintain a placement, or continue another relationship with you.

Intra does not sell personal information.

We may disclose personal information where reasonably necessary to operate our services, including to:

Clients and Placement Organizations

Where you are applying for or participating in a staffing opportunity, we may provide relevant information to a prospective or current client where necessary to assess or administer your placement.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

Service Providers

We may use third-party organizations to support functions such as:

• Website and application hosting
• Cloud storage
• Database infrastructure
• Email and communications
• Authentication
• File storage
• Analytics
• Background or credential verification
• Payroll and payment processing
• Accounting
• Customer relationship management
• Recruitment and applicant management
• IT support and cybersecurity
• Business operations

These organizations may process personal information on our behalf in connection with the services they provide.

Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary or permitted to:

• Comply with applicable law
• Respond to a court order, subpoena, warrant, or other lawful process
• Cooperate with regulators, law enforcement, or government authorities
• Protect the rights, property, safety, or security of Intra or others
• Investigate suspected fraud, misconduct, security incidents, or violations of our agreements

Business Transactions

Personal information may be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

Intra may use service providers and technology infrastructure located in Canada or other jurisdictions.

As a result, personal information may be stored or processed outside the province or country in which it was originally collected. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or governmental authorities in accordance with applicable law.

Intra remains committed to using reasonable contractual, organizational, and technical measures to protect personal information under our control.

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, theft, misuse, alteration, or destruction.

These safeguards may include, as appropriate:

• Access controls
• Authentication measures
• Secure hosting and storage
• Encryption
• Restricted employee access
• System monitoring and logging
• Security policies and procedures
• Staff training
• Backup and recovery measures

Access to personal information is intended to be limited to individuals who require it for legitimate business purposes.

No electronic system, transmission method, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information submitted to or stored by Intra.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, contractual, insurance, accounting, security, and legitimate business requirements.

Different categories of information may be subject to different retention periods.

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our retention practices and applicable requirements.

We take reasonable steps to maintain personal information that is accurate, complete, and up to date where necessary for the purposes for which it is used.

You are responsible for providing accurate information and notifying us when important information changes.

Users with an Intra account may be able to update certain information directly through their account.

Subject to applicable law, you may request access to personal information that Intra holds about you or request that inaccurate or incomplete information be corrected.

We may need to verify your identity before responding to a request.

Certain information may not be available for access in circumstances permitted or required by law, including where disclosure would reveal confidential information about another person or information protected by legal privilege.

Requests may be submitted using the contact information provided below.

Our websites and platforms may use cookies and similar technologies to:

• Operate essential website functions
• Maintain sessions and authentication
• Remember user preferences
• Understand website usage
• Measure website performance
• Improve functionality and user experience
• Help maintain security

Your browser may allow you to block or remove certain cookies. Disabling cookies may affect the functionality of some Intra websites or services.

We may use your contact information to send communications relating to:

• Applications
• Accounts
• Assignments and shifts
• Interviews
• Documentation requirements
• Client requests
• Service updates
• Security
• Administrative matters
• Other aspects of your relationship with Intra

Where permitted by law, we may also send information about Intra services, opportunities, programs, or other relevant updates.

You may unsubscribe from promotional electronic communications using the unsubscribe mechanism provided in the communication or by contacting us. You may continue to receive transactional or administrative communications that are necessary to provide services or manage your relationship with Intra.

Intra websites or platforms may contain links to third-party websites, applications, or services.

Intra is not responsible for the privacy practices, security, content, or policies of third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.

Intra's websites and services are generally intended for adults and organizations seeking or providing professional services.

We do not knowingly collect personal information directly from children except where necessary for a legitimate service and where appropriate consent or legal authority exists.

Information relating to children that is encountered in connection with childcare staffing or other professional services should only be provided to Intra where necessary and authorized.

If Intra becomes aware of a privacy or security incident involving personal information, we will investigate the incident and take steps that we consider appropriate in the circumstances.

Where required by applicable law, we will notify affected individuals, privacy regulators, or other authorities.

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.

The date at the top of this page indicates when the Privacy Policy was last updated.

We encourage users to review this page periodically. Continued use of Intra's websites or services following an update is subject to the Privacy Policy then in effect, subject to any additional consent that may be required by law.

Questions, concerns, requests for access or correction, or complaints regarding Intra's handling of personal information may be directed to:

Please include sufficient information for us to understand and respond to your request. We may request additional information where necessary to verify your identity.

If you are not satisfied with our response, you may also have the right to contact the applicable privacy regulatory authority.